為了讓買家獲得更好的購物體驗，必須對各方面的細節(jié)做好準備。完善服務(wù)，給客戶留下美好初印象。下面是總結(jié)的一些模板。
1．當買家光顧店鋪，詢問產(chǎn)品信息時
重點:跟買家初次打招呼要親切、自然，并表達出你的熱情。盡量在初步溝通時把產(chǎn)品情況介紹清楚。
Hello, my dear friend. Thank you for your visiting to my store, you can find the products youneed from my store. If there is not what you need, you can tell us, and we can help you to findthe source,please feel free to buy anything! Thanks again.
2．鼓勵買家提高訂單金額和訂單數(shù)量，提醒買家盡快確認訂單時
Thank you for your patronage,if you confirm the order as soon as possible, I will send somegifts. A good news: recently there are a lot of activities in our store.If the value of goods you buycount to a certain amount, we will give you a satisfied discount.
3．發(fā)貨之后提醒買家已經(jīng)發(fā)貨時
模板1:Dear friend, your package has been send out, the tracking NO. is 0000000000 via DHL,please keep an eye on it, hope you love our product and wish to do more business with you in thefuture. Good luck!
模板2:Dear customer,we have sent the goods out today, and we can receive the trackingnumber after 12 hours later, we'll send you message when we receive it.
模板3:The goods you need had been sent to you.It's on the way now. Please pay attention tothe delivery and sign as soon as possible. If you have any questions, please feel free to contact me.4．當完成交易，賣家表示感謝，并希望買家能夠再次光顧時
4．當完成交易,賣家表示感謝，并希望買家能夠再次光顧時
Thank you for your purchase, I have prepared you some gifts,which will be sent to you alongwith the goods. Sincerely hope you like it. I'll give you a discount, if you like to purchase otherproducts.
5．推廣新產(chǎn)品，采購季節(jié)期間根據(jù)自己的經(jīng)驗，給買家推薦自己店鋪中熱銷的產(chǎn)品時
Hi friend,
Christmas is coming, and Christmas gifts have a large potential market.Many buyers boughtthem for resale in their own store, it 's high profit margin product, here is our Christmas gift link,Please click to check them , if you want to buy more than 10 pieces, we also can help you get awholesale price. Thanks.
以下為此郵件的中文含義:
您好!
在圣誕節(jié)來臨之際，圣誕禮品將是一個熱銷產(chǎn)品。很多買家從我們這進貨到他們自己的商店里出售。這個產(chǎn)品的利潤不錯。以下是我們圣誕產(chǎn)品的介紹鏈接，請點擊了解。10個起批，我們將給您批發(fā)的價格。
以上是五個客戶溝通的優(yōu)秀模板，希望對您有參考作用。
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