對(duì)于單純由于質(zhì)量問題產(chǎn)生的差評(píng)是比較好解決的。首先，收到差評(píng)之后及時(shí)和買家聯(lián)系，詢問一下對(duì)產(chǎn)品不滿意的具體原因。在此基礎(chǔ)上，讓買家提供相應(yīng)的照片。此外，賣家要回到自己的出貨記錄中查找相同時(shí)間內(nèi)其他產(chǎn)品的反饋，分析一下庫存中的貨物質(zhì)量。如果確實(shí)存在買家反映的問題，就要及時(shí)積極解決。通過退款或換貨的方式，讓買家滿意并且修改評(píng)價(jià)。
那么對(duì)于因買家個(gè)人使用不當(dāng)導(dǎo)致的差評(píng)問題，又該如何解決呢?
如果在溝通調(diào)查中發(fā)現(xiàn)是由于買家個(gè)人使用不當(dāng)而給的差評(píng)，有兩種方案:如果以消除差評(píng)為主要目的，就應(yīng)該和買家仔細(xì)解釋為什么會(huì)出現(xiàn)這樣的質(zhì)量問題，到底在使用操作過程中存在哪些不正確的地方，最后和買家商量以何種方式可以使其滿意并修改差評(píng)。
如果是由于買家個(gè)人原因?qū)е碌馁|(zhì)量問題，我們選擇差評(píng)回復(fù)，并附上產(chǎn)品的使用說明及事項(xiàng)，也是一種中差評(píng)營銷。這種方法可能是大多數(shù)賣家在無法消除差評(píng)時(shí)不得不采取的方法。
下面附上一些與假發(fā)行業(yè)相關(guān)的Warm Tips作為示例。
1. Co-washing: Upon receipt of your new hair we highly recommend that you co-wash! Toproperly co-wash,use a Moroccan or Organ oil based CONDITIONER. Wash the hair in adownward motion using cool water.
2. DO NOT scrub the hair or shampoo it!
3. When washing the hair， keep it in the rubber band and only squeeze water from hair in a downward motion.
4. Use a wide tooth comb and gently comb from the tips of the hair up to the wefts while still wet.
5. NEVER comb or brush dry curly or wavy hair!
6. You should only wash your hair every 2 weeks using the same downward motion as you did with the co-washing.
7. We experience shedding with our natural hair so of course you should expect the same thing with your virgin extension!
8. To minimize shedding , please have seal your wefts before your order is shipped, or feel free to order a bottle of Weft sealant with your purchase!
9. We recommend that you allow your hair to air dry! This process extends the longevity of your extensions.
10. To control frizz, please use a pea sized amount of a frizz control product.
11. When curling or flat ironing your virgin hair，ensure that your stylist only uses Ceramic heating tools! This is a must!
12. Excessive heat on virgin hair will cause dryness, heat damage and or breakage.
13. For beautiful curls or waves without applying excessive heat, use flexi rods, or hair rollers.14. Curly and wavy hair can be straightened with the proper tools and techniques! It is recommended that you have a licensed stylist help you to achieve these styles.
15. To maintain your hair while sleeping , it is recommended that you wrap it for straight styles at night and place a satin bonnet to cover it. For curls and waves, twist or braid the hair andalso apply a satim bonnet to cover it.
16. DO NOT use products that contain sulfate or alcohol.
17. DO NOT use oily product on the hair, they tend to weigh the hair down.18. DO NOT sleep on wet hair!!!
建議賣家根據(jù)各自的行業(yè)準(zhǔn)則、從業(yè)經(jīng)驗(yàn)總結(jié)出各自產(chǎn)品的配套小貼士，可以打印出來在公司廣告頁上隨包裹一起送出，凸顯人性化服務(wù)。我們應(yīng)該搞清楚差評(píng)出現(xiàn)的原因，迎合買家的心理去處理。希望以上內(nèi)容對(duì)您有幫助。
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